At vworld, your privacy is more than a legal obligation — it is a genuine commitment we uphold every day. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform.
Our Privacy Commitment
Before you read the full document, here is a summary of the data protection commitments we uphold.
All data transmitted between your device and vworld servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
Vworld has never and will never sell, rent or exchange your personal data to third parties for marketing or commercial purposes without your consent.
We only collect information strictly necessary for platform operations and KYC compliance — no excessive data collection.
You have the right to access, amend, transfer, or request deletion of your personal data at any time through vworld's support channels.
Your data is stored on servers protected by strict access controls, continuous monitoring, and regular backups to ensure security and availability.
The vworld Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
Important Note: This Privacy Policy forms part of the agreement between you and vworld. By using the vworld platform, you agree to the data collection and usage practices described in this document. Please read it carefully.
Vworld operates a digital entertainment platform accessible at https://vworld.pw. In running platform operations, we need to collect and process users' personal information to provide services that are safe, fair and compliant with applicable regulations.
This Privacy Policy applies to all personal information collected by vworld from you when you:
This document is provided in Bahasa Malaysia to ensure clarity for all our users in Malaysia. In the event of any discrepancy between language versions, the Bahasa Malaysia version shall prevail for Malaysian users.
Vworld only collects data that is strictly necessary to provide a secure service and meet legal requirements. Below are the categories of data we collect:
Data You Provide Directly:
Data Collected Automatically:
Minimum Collection Principle: vworld does not collect information beyond legitimate operational needs. Any significant new data collection will be communicated to users through updates to this privacy policy.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Account Information | Account management and identity verification | Full account lifetime + 5 years |
| KYC Documents | Anti-money laundering compliance | 5 years after account closure |
| Transaction Records | Financial audits and dispute resolution | 7 years as required by law |
| Game Session Data | Platform improvements and fraud detection | 2 years |
| Communication Logs | Customer support and complaint resolution | 3 years |
The personal data we collect is used for the following lawful and clearly stated purposes:
Direct Marketing: vworld will only send you direct marketing communications if you have provided explicit consent during registration or through your account settings. You may withdraw this consent at any time.
Vworld does not sell, rent or disclose your personal data to third parties for commercial purposes. However, in the course of platform operations, we may share your data with the following categories of third parties under certain circumstances:
Approved Service Providers:
Legal Requirements:
Vworld may disclose your data to relevant authorities when required by Malaysian law, court order or legitimate criminal investigation requirements. In such circumstances, we will endeavour to notify you in advance unless prohibited by law.
All third parties that receive vworld user data are bound by strict data protection agreements and are not permitted to use that data for any purpose other than the agreed services.
The security of your personal data is our highest priority. vworld continuously invests in security infrastructure to ensure your data remains protected at all times.
Technical Security Measures:
Data Retention Period:
Your personal data is retained for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal requirements. Once the retention period expires, data will be securely deleted or anonymised. A detailed data retention schedule can be found in Section 2 above.
Vworld uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic and provide personalisation features.
Types of Cookies We Use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the vworld platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and vworld's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal data in our records.
You may request deletion of your personal data, subject to mandatory legal retention requirements.
You may object to the processing of your personal data for direct marketing purposes at any time.
You may request a restriction on the processing of your data under certain circumstances, such as while a dispute is being resolved.
You may request your personal data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the vworld support team via email at [email protected] or via live chat on the platform. We will respond within 30 business days. In some cases, we may need to verify your identity before processing your request.
The vworld platform is strictly limited to individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to:
If you notice that a minor has registered an account on vworld, please notify us immediately through our support channels.
In the course of operating the platform, your personal data may be stored or processed on servers located outside Malaysia, particularly in the context of cloud computing services and international technology providers we use.
Vworld ensures that any such data transfer is carried out with:
Vworld reserves the right to update or amend this Privacy Policy from time to time in line with operational changes, legal developments or industry best practices.
When there are material changes, we will:
Continued use of the vworld platform after the effective date of any amendments constitutes acceptance of the revised terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vworld handles your personal data, we encourage you to contact us directly.
vworld Data Protection Officer (DPO)
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 on the vworld platform
Target response time: Email within 30 business days | Live chat within 5 minutes
If you are dissatisfied with how we handle your privacy-related complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory authority in your jurisdiction.